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Case Study

ABN AMRO Harnesses Automation to Enable Customer-Centric Banking Services

Up to 90%

Cost Reduction for Key Processes

Accelerates

Customer Onboarding Journeys

Lifts

Satisfaction and Nurtures Loyalty

One of the leading banks in the Netherlands, ABN AMRO aims to offer every customer an outstanding experience. To deliver personalized, high-quality services at speed and scale while meeting stringent regulatory requirements, the bank uses Tungsten RPA to automate repetitive manual tasks—empowering its 22,500 employees to focus on service excellence.

ABN AMRO
Tungsten TotalAgility will be very easy to integrate with Tungsten RPA, which is the core enabling technology as we embark on our hyperautomation journey.
Benjamin Blaauw
Head of Development Automation, ABN AMRO

Meet ABN AMRO

Founded in 1991 and headquartered in Amsterdam, Netherlands, ABN AMRO is a leading provider of retail, private, and corporate banking services. Employing 22,500 people, ABN AMRO is a player in the financial services space with focus on Northwest Europe.

https://www.abnamro.com/

Products

Tungsten TotalAgility
Tungsten RPA

Focus

Hyperautomation
Customer Due Diligence
Azure
Cloud
Low-code