Maximize Workforce Capacity with RPA
Robotic process automation enables automation of labor-intensive, multi-step tasks across systems and data sources with no coding.
Win With Automation
Increase productivity, efficiency and compliance so employees can focus on higher-value work by automating routine, repetitive tasks. Part of the industry-leading Tungsten Intelligent Automation Platform, Tungsten Robotic Process Automation (RPA) makes end-to-end automation happen.
What Are The Benefits of RPA
How Tungsten RPA Can Help
Low-Code Design Environment
Visually recognize applications, screen areas and objects in real time with a modern robot design studio for professional and citizen developers.
Intelligent Document Processing
AI-based cognitive intelligence learns, processes and classifies unstructured document data. Built-in machine learning and natural language processing automates complex document processing.
Automated Process Discovery
Record, map and analyze business processes and applications including interactions via desktop and internal and external applications. Gain insight into existing processes and tasks that digital workers can automate.
Analytics and Process Intelligence
Out-of-the-box dashboards deliver insights on robot operations and system performance. Customize dashboards to analyze employee productivity and identify trends to improve ongoing processes.
Flexible and Scalable Deployment
Easily scale with a stateless, multi-threaded architecture. Implement on-premise or in the cloud.
Robot Lifecycle Management
Git Version Control System (VCS) manages hundreds or thousands of robots, snippets and resources. Synchronize between different source control repositories like dev, test and production environments.
Intelligent Screen Automation
Robots capture screen images and can locate and identify UI elements such as labels, buttons and text boxes within application environments like Citrix.
Centralized Robot Management
Communicate with virtualized applications and run robots concurrently to optimize scalability and performance.
Which Industries Use RPA
Frequently Asked Questions
Any task that is repetitive, rules-based and takes place within typically static frameworks (such as software or a website with a format that rarely changes) is a candidate for RPA. If a worker can easily break down their process into a series of steps involving software interactions, you can probably build a robot to replicate that process.
RPA robots don’t make decisions; they follow rules. If the rules break or bend, bots break down, too. Tasks that require complex decision-making and the ability to handle exceptions aren’t ideal for RPA. However, they can be suitable for other forms of automation through a comprehensive intelligent automation platform.
No: Artificial intelligence and machine learning are separate but adjacent technologies to RPA. Some forms of business automation, such as conversational chatbots, blend elements of RPA with AI. However, even those use cases represent the intersection of technologies working together, not necessarily AI-powered RPA.
Think of RPA as a foundation for intelligent automation. Robots can often represent an easy pathway to initial automation “wins” through a low barrier to entry. As you integrate RPA into your organization, the integration may reveal shortcomings in processes that you weren’t aware of previously. That revelation can start the process of your business embracing additional intelligent automation tools and the transformation of how you do business.
There are many common reasons why an RPA deployment fails. Lack of sufficient buy-in from key business stakeholders and participants due to a poor understanding of RPA’s benefits is one frequent reason for failure. Choosing the wrong platform, an error-prone bot development process and poor post-deployment oversight can all lead to undesirable outcomes.
Yes, but it is a challenge for many businesses. A robust RPA platform that streamlines every step, from process discovery and bot building to performance oversight and review, will contribute to more robust opportunities for scale. Remember that if a task seems too big for RPA, there are other options.
No—in fact, RPA functions at its best when it works alongside humans to empower workers to deliver more high-value work. A common RPA use case is automatically fetching customer account data so that customer service representatives can efficiently help a larger number of clients. RPA hasn’t replaced the rep in this example. Instead, it has taken over less-valuable but still fundamental duties.
Deploying RPA always starts with identifying automation opportunities and educating your colleagues on the benefits of such an investment. When a project gets the greenlight, a multi-stage lifecycle process combined with the right platform choices will allow you to launch your first bot within weeks or months.
RPA, or robotic process automation, delivers new levels of efficiency by using software to perform tedious and repetitive tasks normally done by humans. With this digital workforce carrying out their instructions, humans are free to focus on higher value tasks, such as engaging with customers. RPA works best for high volume task workflows with highly defined, rules-based processes and clear endpoints.
These robots interact with software interfaces as a human would and bring multiple potential benefits to business users. Costly errors and typos that create confusion are easy to eliminate with bots that always enter data correctly. Optimized and scaled RPA can reduce business operating costs and open the door to more advanced intelligent automation solutions as your business gains experience.