A Large Energy Company Powers Game-Changing Improvement in Customer Service

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75%

Of forms processed

1 Hour

Customer query turnaround

Creates

Reliable process metrics

A large energy company harnesses Kofax RPA™ to automatically process incoming customer requests – such as moving between providers or changing address. Now, 75% of requests are completed without human invention, saving time for call-center staff and helping them respond to customers within minutes rather than days.

“Kofax RPA has been a game-changer for our business, enabling us to deliver better customer service than ever before ”

Spokesperson

Large Energy Company

ABOUT COMPANY

This large energy company delivers electricity and other energy services to businesses and homes across North America.

Products

Workflow Automation

Tungsten TotalAgility

TotalAgility Intelligent Automation Platform accelerates business processes with document intelligence, task automation and process orchestration.

Learn more

Workflow Automation

Tungsten RPA

Tungsten RPA technology enables you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.