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Case Study

A Large Energy Company Powers Game-Changing Improvement in Customer Service with Kofax RPA


Of forms processed

1 Hour

Customer query turnaround


Reliable process metrics

A large energy company harnesses Kofax RPA™ to automatically process incoming customer requests – such as moving between providers or changing address. Now, 75% of requests are completed without human invention, saving time for call-center staff and helping them respond to customers within minutes rather than days.

“Kofax RPA has been a game-changer for our business, enabling us to deliver better customer service than ever before ”
Large Energy Company


This large energy company delivers electricity and other energy services to businesses and homes across North America.