Jordanian Customs Department Automates Transactions of its Public Service Unit

Challenge

In line with its commitment to ensure the highest level of public service based on international best practices and the latest technology innovations, JDC searched for a unique solution that would enable its clients to complete paperwork and transactions quickly, easily and efficiently through an automated system, while enabling clients to automatically receive notification through SMS or e-mail.

Solution

JDC contacted ITEC, a leading provider of archiving solutions, electronic document management solutions, business process automation software, Customer Messaging Management solutions and consultancy services in Jordan, to discuss possible ways to adopt an effective methodology for the transition from the traditional working mechanism to a digital platform.

Results

Results were swift, enabling the staff to complete the training courses within a short period of time and thereafter manage electronic transactions effectively and successfully.