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Jordanian Customs Department Automates Transactions of its Public Service Unit

Challenge

In line with its commitment to ensure the highest level of public service based on international best practices and the latest technology innovations, JDC searched for a unique solution that would enable its clients to complete paperwork and transactions quickly, easily and efficiently through an automated system, while enabling clients to automatically receive notification through SMS or e-mail.

Solution

JDC contacted ITEC, a leading provider of archiving solutions, electronic document management solutions, business process automation software, Customer Messaging Management solutions and consultancy services in Jordan, to discuss possible ways to adopt an effective methodology for the transition from the traditional working mechanism to a digital platform.

Results

Results were swift, enabling the staff to complete the training courses within a short period of time and thereafter manage electronic transactions effectively and successfully.

Tungsten solution automates the processing of hundreds of transactions per day and covers 53 processes in the customs directorates and centers.

Download Case Study

About Jordanian Customs

The Jordanian Customs Department (JCD) was established in 1922 and was then known as the Directorate-General of Customs and Excise. JDC has expanded over the years with the establishment of various customs centers in line with the rapid economic development of Jordan over the past decades. Guided by its core values of integrity, transparency, discipline, professional responsibility, professionalism and teamwork, JDC has been at the forefront of efforts to combat smuggling, eliminate illegal commercial activities, create an attractive investment environment and increase government revenues, as well as support national growth and development.

Focus

  • Tungsten TotalAgility
We look forward to building on our strategic partnership with ITEC and Tungsten to introduce more advanced solutions and systems that will further enhance our corporate performance.
Ahmed Al Alim,
Manager at JDC
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