University Hospitals (UH), a leading healthcare system in Ohio, expanded its automation strategy with Tungsten to address rising work volumes and growing administrative pressure. By automating 75 processes across revenue cycle, accounts payable, and other operational areas, UH increased labor capacity, reduced manual workload, and delivered more than $10 million in operational impact.
Automation helps UH expand capacity to manage rising volumes and enables teams to focus on more complex work. These improvements ultimately support better patient care by accelerating work, improving speed to value, and strengthening back-office efficiency. With a strong foundation in place, UH is now adopting Tungsten TotalAgility to power more complex, end-to-end workflows and introduce GenAI-enabled capabilities.
About University Hospitals
University Hospitals is one of the largest and most respected healthcare systems in Northeast Ohio, committed to improving health outcomes through compassionate care, research, and digital innovation.
Products
Tungsten RPA
Robotic process automation (RPA) solutions enable you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.
Tungsten TotalAgility
Streamline your processes with TotalAgility, our AI workflow management solution. Discover how automation can transform your business.
Related resources
Request a demo
With a personalized demo you can see firsthand how we can help you drive innovation, increase productivity and improve your bottom line.