Healthcare Automation: $10M Impact

University Hospitals, a leading healthcare system in Ohio, faced rising administrative complexity and increasing revenue cycle workloads. Manual processes were slowing claims resolution and limiting staff capacity. They needed a scalable solution to automate high-volume workflows and improve efficiency. By implementing Tungsten intelligent automation, they streamlined operations across revenue cycle and back-office functions. As a result, they added over 217,000 hours of labor capacity and delivered more than $10 million in operational impact.

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“Our partnership with Tungsten spans decades, and the impact continues to grow. We’ve delivered over $10 million in value by automating 75 processes, freeing our teams to focus on complex work and higher-value care.”

Andy Kinnear,

Vice President of Operational Services, University Hospitals

“We’re excited about TotalAgility’s GenAI capabilities because they’ll help us deliver automation faster, more accurately, and anticipate challenges earlier in the process.”

Robert Duber,

Director, Performance Improvement & Process Automation, University Hospitals

“TotalAgility lets us move beyond simple task automation and into more holistic, complex workflows that serve our business partners even better.”

Andy Kinnear,

Vice President of Operational Services, University Hospitals

About University Hospitals

University Hospitals is one of the largest and most respected healthcare systems in Northeast Ohio, committed to improving health outcomes through compassionate care, research, and digital innovation.

https://www.uhhospitals.org/