University Hospitals Delivers $9.6M in Value

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University Hospitals faced a growing challenge: manual, repetitive workflows in accounts payable and revenue cycle operations were slowing productivity and stretching resources thin. With reimbursement rates declining and administrative overhead rising, they needed a scalable solution.

Building on their long-standing partnership with Tungsten, the team expanded RPA across eight departments automating 68 workflows and delivering $9.6M in value. Now, with Tungsten TotalAgility and GenAI copilots, they’re preparing to automate more complex workflows, accelerate delivery, and enable staff to focus on strategic, high-value patient care.

Key Outcomes

Delivered $9.6M in value through automation
Automated 68 revenue cycle and AP workflows
Engaged 8 departments across the enterprise
Sustained a 20-year partnership with Tungsten Automation

Focus

Tungsten TotalAgility
Tungsten RPA

“We’ve delivered $9.6 million in value by automating 68 processes, freeing staff to focus on complex work and high value tasks.”

Rob Duber,

Manager, Process Improvement

“We’re excited about TotalAgility and its embedded GenAI capabilities. It will help us deliver automation faster, more accurately, and solve more complex problems in the revenue cycle.”

Rob Duber,

Manager, Process Improvement

“Our goal isn’t to reduce headcount, it’s to increase capacity. Automation helps our teams work at the top of their license and solve more impactful problems.”

Rob Duber,

Manager, Process Improvement

About University Hospitals

University Hospitals is one of the largest and most respected healthcare systems in Northeast Ohio, committed to improving health outcomes through compassionate care, research, and digital innovation.

https://www.uhhospitals.org