As a global provider of public services, Serco manages high-volume processes across complex government programs. Faced with growing inefficiencies and operational strain, Serco sought to reduce its dependence on manual document verification for insurance registrations with the Centers for Medicare & Medicaid Services (CMS). Seasonal spikes in volume required costly temporary staffing and created challenges in maintaining accuracy and compliance. To address this, Serco turned to Tungsten Automation for a scalable, intelligent automation solution.
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About Serco
Serco North America is a leading provider of professional, technology, engineering, and management services to the U.S. federal government, state and local agencies, Canadian government, and commercial clients. With a workforce of over 10,000 employees across more than 100 sites in the U.S. and Canada, Serco delivers mission-critical solutions in defense, citizen services, transportation, and digital transformation
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Tungsten RPA
Robotic process automation (RPA) solutions enable you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.
Tungsten TotalAgility
Streamline your processes with TotalAgility, our AI workflow management solution. Discover how automation can transform your business.
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