Aviva Automates Insurance Fraud Detection with Tungsten

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Aviva, a global insurance leader, faced growing fraud volumes and time-intensive manual investigations that slowed claim reviews and increased operational risk. By automating fraud detection and investigation workflows with Tungsten TotalAgility, Aviva uncovered more than 11,000 fraudulent claims worth £116M, boosted fraud detection rates by 39% year-over-year, and now stops an average of 30 bogus claims every day. These improvements free handlers from hours of manual review so they can focus on prosecuting fraud and safeguarding customers.

“We trust Tungsten to detect fraud indicators, so our handlers spend less time sifting documents and more time prosecuting fraud and safeguarding customers.”

Dave Warnes

Platform Manager, Aviva

“With Tungsten TotalAgility, we uncovered over 11,000 fraudulent claims worth £116 million, freeing our teams to focus on prosecuting fraud and protecting customers from higher costs.”

Dave Warnes

Platform Manager, Aviva

Meet AVIVA

Aviva is a global leader in insurance, wealth, and retirement services, serving more than 18 million customers across the UK, Ireland, and Canada. The company delivers trusted protection and retirement solutions while prioritizing exceptional customer experiences and claims efficiency.

https://www.aviva.com/