Aviva Uncovers £116M in Insurance Fraud with Tungsten

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Aviva uncovered more than 11,000 fraudulent claims worth £116 million in a single year by automating its fraud detection and investigation workflows with Tungsten Automation’s TotalAgility.

By identifying fraud indicators automatically, Aviva’s handlers spend less time on manual review and more time prosecuting fraud and protecting customers — achieving a 39% increase in fraud detection year-over-year and stopping an average of 30 bogus claims daily.

Key Outcomes:

11,000+ fraudulent claims uncovered worth £116M
39% increase in fraud detection year-over-year
30 bogus claims stopped daily, valued at £318K per day
Faster, automated detection of high-risk claims through TotalAgility
Reduced manual review time, improving team efficiency and accuracy

“We trust Tungsten to detect fraud indicators, so our handlers spend less time sifting documents and more time prosecuting fraud and safeguarding customers.”

Dave Warnes

Platform Manager, Aviva

“With Tungsten, we uncovered over 11,000 fraudulent claims worth £116 million, freeing our teams to focus on prosecuting fraud and protecting customers from higher costs.”

Dave Warnes

Platform Manager, Aviva

Meet AVIVA

Aviva is a global leader in insurance, wealth, and retirement services, serving more than 18 million customers across the UK, Ireland, and Canada. The company delivers trusted protection and retirement solutions while prioritizing exceptional customer experiences and claims efficiency.

https://www.aviva.com/