Aviva, a global insurance leader, faced mounting inefficiencies in casualty claims operations. Medical documents arriving via third-party portals took agents up to 30 minutes to review, creating backlogs and reducing time for customer care.
With Tungsten Automation’s TotalAgility, Aviva now automatically extracts key medical information, reducing review time to just 2 minutes. The result is greater speed, more than 1,300 hours saved annually, and 99 percent accuracy, empowering agents to focus on what matters most: serving customers.
Meet AVIVA
Aviva is a global leader in insurance, wealth, and retirement services, serving more than 18 million customers across the UK, Ireland, and Canada. The company delivers trusted protection and retirement solutions while prioritizing exceptional customer experiences and claims efficiency.
Tungsten TotalAgility
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