French Insurer Upgrades to Tungsten TotalAgility for Fraud Prevention

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A leading French insurer was facing limitations with Tungsten Transformation, including a document recognition rate of about 70 percent. To improve reliability and efficiency, the organization upgraded to Tungsten TotalAgility. With the new platform, the insurer expects to achieve close to 90 percent recognition accuracy through integrated Generative AI, strengthen anti-fraud controls, and free managers to focus on higher-value work.

Key Outcomes

Targeting 90%+ document recognition accuracy with Generative AI
Stronger anti-fraud controls for ID cards and sensitive documents
Significant time savings for managers by reducing repetitive tasks
Upgrade to TotalAgility selected as the best solution after a market evaluation

The video testimonial is in French

"With Tungsten TotalAgility, we are aiming for 90 percent document recognition and the implementation of anti-fraud controls, to free our managers from repetitive tasks so they can focus on higher-value activities."

Functional Leader

Major French insurer