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Case Study

Let Nurses Be Nurses: University Hospitals Harness Intelligent Automation for Healthcare

VIDEO: Leaders Reflect on Their Success with AP Automation and Robotic Process Automation

University Hospitals
We processed a little over 57,000 orders through automation to allow nurses to be nurses instead of data entry clerks. The RPA platform works very hard in the middle of the night so that when the clinicians arrive in the morning and they used to have 5 or 600 transactions in their queue to process, now they have 20.
Rob Duber
Manager of Process Automation, University Hospitals

Meet University Hospitals

Located in Northeast Ohio, University Hospitals is one of the nation’s leading health care systems, providing patient-centered care that meets the highest standards for quality and patient safety and have received numerous awards and recognitions from some of the most prestigious institutions in the country for our leadership and exceptional patient outcomes. As an accountable care organization, they foster long-term patient-provider relationships that help promote preventive care, increase wellness and healthy behaviors, decrease emergency episodes, and prevent hospitalizations.


Kofax RPA
Kofax Capture
Kofax Transformation
MarkView AP Automation


Healthcare, Robotic Process Automation, Acquisitions, Scalability, Center of Excellence, Covid, AP Automation

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