Aviva Implements Automation to Fight Insurance Fraud

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In 2020 Aviva uncovered more than 12,000 instances of insurance claims fraud worth more that £113m. This was achieved by integrating Tungsten TotalAgility, with its OCR capabilities into its casualty claims fraud processes. Aviva Automation customer and Engagement Lead, Dave Warnes, explains how.

Looking forward, and with Aviva's goal to provide the best possible customer experience, Tungsten Automation will be a key partner in that journey and automation. As we look to utilize OCR and NLP more and more within our journeys, it means we can free our frontline colleagues from laborious and repetitive tasks around analysis and spend more time working directly with the customer on-demand and servicing their needs.

Dave Warnes

Automation Customer and Engagement Lead, Aviva

Meet AVIVA

Aviva PLC is the UK’s leading Insurance, Wealth and Retirement business. Their purpose is to be with you today, for a better tomorrow. Aviva has been taking care of people for more than 320 years. They live in the same streets and work in the same towns. They are deeply invested in their people, their customers, their communities and the planet that is our home.

https://www.aviva.com/