Serco assists millions of consumers each year through case-management efforts which involve the intake and processing of tens of millions of documents and hundreds of millions of data records. By applying automation at key points, Serco is today able to triage casework components into parts that can be fully or partially automated, separating parts which require more highly skilled knowledge workers. This capability has allowed Serco to drive far greater efficiencies without compromising quality or accuracy.
Focus
- Case Management Process Intelligence
- Optical Character Recognition (OCR)
- Robotic Process Automation (RPA)
About Serco
With over 50,000 employees in more than 20 countries across the world, Serco is a global leader in case management services that support vital government programs to enhance the experience and outcomes of consumers. Serco’s integrated approach combines policy expertise, business process excellence, and intelligent automation to help Federal, State and local governments deliver outstanding service to millions of citizens.
Serco.com
Products
Tungsten RPA
Robotic process automation (RPA) solutions enable you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.
Tungsten TotalAgility
Streamline your processes with TotalAgility, our AI workflow management solution. Discover how automation can transform your business.
Request a demo
With a personalized demo you can see firsthand how we can help you drive innovation, increase productivity and improve your bottom line.