The insurance industry is complex, and today’s customers are sophisticated, connected and empowered. They expect ease of use, intuitive self-service, fast response, and visibility into the process. If your company meets these expectations, customers will remain loyal but if not, they can easily walk away.
Download our eBook 3 Ways Not to Lose an Insurance Customer to explore ways of reducing churn and enhancing customer satisfaction:
- Simplify and speed up the underwriting process from application to issue
- Deliver faster claims resolution, quicker responses to inquiries and proactive communications
- Provide world-class responsive, transparent, and proactive customer communications
Also read three case studies from insurance companies that have deployed Kofax solutions and significantly enhanced customer service and become more competitive in the market.