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Global Logistics Leader Achieves ~95% Touchless Invoice Processing with Tungsten TotalAgility
~95%Touchless Processing on Complex Commercial Invoices
15 MillionInvoices Processed Annually Without Adding Headcount
8×Volume Surge Absorbed After U.S. De Minimis Policy Change
A global logistics leader operating across 220+ countries was processing 200,000 commercial invoices daily, many feeding directly into customs clearance. When the U.S. de minimis policy change triggered an eightfold spike in review volumes, manual processing couldn't keep pace, creating backlogs, compliance risk, and shipment delays. By implementing Tungsten TotalAgility, the company deployed a GenAI document processing agent that automatically classifies invoices, extracts line-item data, applies validation rules, and routes exceptions to the right specialists — achieving ~95% touchless processing at launch and continuing to improve with every review cycle.
