Safran LS receives 15,000 to 20,000 emails each month across five countries, including RFQs, purchase orders, delivery requests, and technical inquiries. To reduce manual triage, improve response consistency, and maintain service quality without increasing headcount, Safran deployed an end-to-end automation solution powered by Tungsten TotalAgility and delivered in partnership with DS Informatique. The multilingual and multi-site solution now processes emails automatically in English, French, and Chinese, routes each request to the correct team, and achieves a 70 percent reduction in manual handling. This initiative also represents Safran’s first successful AI pilot for sales administration.
About Safran Landing Systems
Safran Landing Systems is a global leader in landing and braking systems for commercial aircraft, military aircraft, and helicopters. The company delivers high performance and safety driven solutions for aviation customers worldwide.
About DS Informatique
DS Informatique is a French systems integrator specializing in digital transformation, document management (GED), workflow automation, and RPA. With deep expertise across capture, workflow orchestration, archiving, and e-signature, DS Informatique delivers high-performance automation that improves efficiency, accuracy, and compliance.
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Tungsten TotalAgility
Streamline your processes with TotalAgility, our AI workflow management solution. Discover how automation can transform your business.