European Bank Streamlines Processes with Tungsten

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A leading European bank faced inefficiencies from manual document handling and data entry across retail, insurance, and KYC. Employees spent significant time rekeying information into applications, creating errors and limiting focus on strategic tasks.

To address this, the bank deployed Tungsten TotalAgility to digitalize and streamline processes, improving efficiency, accuracy, and freeing staff for higher-value work. Looking ahead, the bank plans to explore GenAI in TotalAgility to further accelerate document extraction and enhance data quality.

Key Outcomes

Reduced manual document handling across retail, insurance, and KYC
Freed employees’ time to focus on higher-value work
Improved data accuracy and quality through digital extraction

"With Tungsten TotalAgility, we digitalized and streamlined processes across retail and insurance, freeing employees from manual tasks so they can focus on higher-value work."

Dematerialization leader

Leading banking group in France

"We see real potential in combining GenAI with Tungsten TotalAgility to improve extraction speed and data accuracy, helping us ensure higher-quality information across the bank."

Dematerialization leader

Leading banking group in France