Downer Increases PO Compliance and Efficiency with Tungsten

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Downer Group, a leading provider of integrated services, sought to strengthen its procurement governance and improve purchase order (PO) compliance. By leveraging Tungsten TotalAgility, the company gained visibility and control across its end-to-end purchase-to-pay process, improving compliance, efficiency, and decision-making across business lines.

Key outcomes

PO compliance increased from ~70% to 90% across business lines.
Saved the time equivalent of 4 full-time employees, allowing staff to focus on higher-value work.
Enhanced SLA and OLA performance through analytics-driven process visibility.
Enabled data-driven decision-making across procurement operations.

“The analytics and data from Tungsten enabled us to have data-driven conversations with our stakeholders, helping us increase PO compliance from roughly 70% to over 90% across our lines of business.”

Sophia Sattar

Group Manager Purchase to Pay, Downer

“By leveraging Tungsten TotalAgility’s intelligent automation, we automated manual invoice validations and saved the time equivalent of four full-time employees—freeing our team to focus on more strategic, value-added work.”

Sophia Sattar

Group Manager Purchase to Pay, Downer

Meet Downer Group

Downer Group is a leading provider of integrated services across Australia and New Zealand, delivering engineering, construction, and asset management solutions for critical infrastructure, utilities, and transport. The company focuses on creating value through innovation, safety, and sustainable practices while supporting large-scale projects across diverse industries.

https://www.downergroup.com/