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Société Générale reduces customer onboarding from weeks to minutes


Reliance on manual processes was causing delays at Société Générale Algérie. The need to comply with several levels of regulatory controls stretched the onboarding process to at least 30 days and required customers to make multiple return visits to their branch. Working with CaptureDoc, the bank deployed artificial intelligence/cognitive-enriched Tungsten solutions to capture information from documents and intelligently route them through the required business processes and decision gates. The result? Customers walk out of the branch with new accounts in 15 minutes.


Person-days saved per year


Faster security patching for core banking system


Faster onboarding of new customers

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Tungsten offered a complete end-to-end platform that would make it easy to add new technologies over time, and they had an experienced and skilled local partner in CaptureDoc.
Tewfik Medani
CIO, Société Générale Algérie

Discover Société Générale Algérie

Société Générale Algérie is a universal bank present in Algeria since 2000, with 100 branches serving more than 180,000 retail, commercial and corporate customers.

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