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Case Study

Intesa Sanpaolo Empowers Staff to Focus on Strategic Tasks That Boost Productivity


Payments Processed


Branches Supported


Tax Form Recognition

Intesa Sanpaolo wanted staff to focus on promoting its products and services, but employees found much of their time consumed by tedious manual work. By deploying Kofax Transformation™, Intesa Sanpaolo has fully automated lower-value tasks, which frees up precious time for its staff to focus on selling and customer service.

"Kofax technology makes it ultra-quick and easy for customers to process and pay tax returns, with no assistance whatsoever from our busy staff members."
Ivan Zangani
ICT Manager of Enterprise and Corporate Banking Transformation

About Company

Founded in 2007 from the merger of Sanpaolo IMI and Banca Intesa, Intesa Sanpaolo is one of Italy’s largest banking institutions. Offering private and corporate banking products and services, Intesa Sanpaolo employs over 95,000 people across nearly 6,000 branches—over 1,000 of which are outside Italy.



Kofax Transformation


Payment Processing
Branch Capture
Customer Self-service
Digital Transformation