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Financial Process Automation

What is the future of Digital Banking? It’s whatever your customers say it is.

Welcome to Kofax Conversations – Thought Leaders Talk “What’s Next” in Digital Banking. This is the first blog in an exciting series showcasing video discussions with thought leaders in the financial services industry. Throughout our series, we’ll feature exclusive interviews, as well as group panel discussions, to help create a snapshot of where banks are on the digital continuum, where they’re going and the steps they’re taking to get there. Join us.

Kofax Conversations experts:

  • Jim Marous, Publisher, The Digital Banking Report, Co-publisher, The Financial Brand
  • Breana Patel, Founder & CEO, Bonova Advisory
  • Mike Quindazzi, Managing Director, PricewaterhouseCoopers (PwC)
  • Russ Gould, Vice President Product and Solutions Marketing, Kofax

What is the future of digital banking? The vast majority of your customers probably don’t dwell too much on what that might look like. But they certainly do expect to engage with you in a new, digitized way because of mobile technology, the Internet and, often, simply because they are comparing the experience you offer to that of popular social, commercial and entertainment platforms.

So how can banks keep up with the customer expectations of now, while anticipating and preparing for what’s next?

In part 1 of our series, we asked our experts to weigh in on factors influencing the future of digital banking and the customer experience:

Ready for more insights? Take a look at a recent panel discussion featuring our experts.