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Global Logistics Leader Achieves ~95% Touchless Invoice Processing with Tungsten TotalAgility
~95%Touchless invoicing
15 MillionAnnual commercial invoices
8×Volume spike absorbed
A global logistics leader operating across more than 220 countries and one of North America's largest freight carriers was processing 200,000 commercial invoices a day, or up to 15 million a year, many feeding directly into customs clearance and requiring detailed tariff and commodity data that previously took up to an hour per invoice to review manually. When the U.S. revised its de minimis threshold in 2025, review volumes surged as much as eight times overnight and manual processing could not keep pace, creating backlogs, compliance risk and shipment delays. The company turned to Tungsten TotalAgility, a platform it already trusted after running its bill of lading automation on it for more than three years, and deployed a GenAI document processing agent that automatically classifies invoices, extracts line item data, applies validation rules and routes exceptions to the right specialists, achieving ~95% touchless processing without adding headcount and continuing to improve with every review cycle.
