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Productivity Support


Power PDF, PaperPort and OmniPage Support

Do you have a maintenance and support contract? Please choose an option below:

Enterprise Client Yes, I do have a maintenance
and support contract
Enterprise Client No, I do not have a maintenance
and support contract
Retail Client / Individual License No, I do not have a maintenance
and support contract

Retail & Individual License Customers

For purchases of individual Power PDF, PaperPort or OmniPage licenses from TungstenAutomation.com, (previously Kofax.com) or other retailer.

Online Support

Request Power PDF Support
PaperPort Support
OmniPage Support

For help under warranty, please open a case through our online form. A case must be created to access our phone system.

Documentation

Power PDF Advanced: User Guide
Power PDF Standard: User Guide

Software Updates

From time to time, Tungsten Automation will release bug-fix only software updates to remedy issues with our Desktop products. Bug-fixes are provided free of charge as a download from within the Desktop Software and/or from the Tungsten Automation website.

Questions About Your Order

View your order status
Redownload your software for free within 2 weeks of purchase date

30 Day Money Back Guarantee

Tungsten Automation offers a thirty-day money back guarantee for the purchase price on all retail products, beginning on date of purchase.

If you purchased your product online on TungstenAutomation.com, please click here for a refund request.

If you purchased your product from a retail location or other online retailer, contact Customer Service at 1-678-631-6202 for a Return Merchandise Authorization (RMA) number for return. Proof of payment is required. Please allow 6-8 weeks for refund.

Our 90 Day Support Warranty

Tungsten Automation customers receive unlimited Technical Support access for the first 90 days of Product Ownership. Access is limited to problems or issues experienced during installation, setup, configuration, reinstallation (not including data recovery) and during normal usage.

Hardware configuration must meet the system requirements for the software. See the User’s Guide specific to the Tungsten Automation Desktop Software for system requirements. The 90-day Desktop Support Warranty is effective upon the earlier of product registration or activation.