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Business people having a conversation during the coffee break near the window in the cafe

Ask the Expert - Automation Success

With Rob Koplowitz, VP & Principal Analyst, Forrester

How will organizations know when their automation efforts are succeeding? As part of the 2020 Kofax Virtual Intelligent Automation (VIA) Series, Forrester's Rob Koplowitz, VP & Principal Analyst, explains how organizations often focus on the wrong metrics and should instead think in terms of business objects and goals to determine automation success.