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Case Study

Japanese Bank Accelerates Business Process Re-Engineering and Digital Transformation With Automation


Deployed robots


of approximately 20,000 hours for 30 business operations annually


a significant reduction in manual tasks for the department of central administration and audit

Local Japanese banks are currently facing decreased workforces, low interest rates and different industries entering the financial industry, all while responding quickly to customer needs. To overcome these challenges, Hiroshima Bank has addressed workstyle innovation and digital transformation in their mid-term plan with the introduction of Kofax RPA™. As a result, the bank has successfully reduced about 20,000 hours for about 30 business operations annually and improved the customer experience. The bank has been promoting their work style innovation as a “ regional comprehensive service company that continues to grow with local customers.”

“Kofax has large financial customers including several megabanks in Japan, major life insurance and major credit sales. One of the major reasons we selected Kofax is that Kofax has an install base of about 600 companies overseas, including the Department of Defense and major enterprises in the United States.”
Mr. Kazuma Yabuki
Director, Digital Strategy Department, Hiroshima Bank

About Hiroshima Bank

Hiroshima Bank was founded in Onomichi city, Hiroshima Prefecture as the 66th National Bank in 1878 (the era of Meiji 11). Since then, the bank has grown mainly in the prefectures of Hiroshima, Yamaguchi, Okayama and Ehime for more than 140 years and now has 151 domestic branches, 12 branch offices, and representative offices in Bangkok, Singapore and Hanoi. The bank deposits 7,338.4 billion yen and loans of 6,313.7 billion yen (as of September 30, 2019). Its management vision is to build reliability as Hirogin Group, connected by strong trust with the local community. The new head office building is scheduled to be completed in the spring of 2021.


Kofax RPA™


Operational Efficiency
Digital Transformation
Customer Experience