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Press Release

Major Telecom Provider Boosts Productivity by 400% with Kofax Kapow Robotic Process Automation Software

Digital Transformation of Accounts Payable Function Results in Efficient Bill Payment and Reduced Penalties

Irvine, CA, July 11, 2018Kofax®, a leading supplier of software to automate and digitally transform information intensive processes, today announced a major telecommunications company significantly improved invoice processing productivity and reduced costs through its comprehensive implementation of Kofax software. With more than 1,000 pieces of mail received by the organization’s accounts payable (AP) department daily, the AP team needed a solution that would streamline invoice processing. Kofax Capture™, Kofax Transformation™ and Kofax Kapow™ work in tandem to expedite processing and payment of the company’s bills and reduce late payment penalties.

The Kofax solution enabled the telecom provider to move from paper to electronic billing and take advantage of online bill payment options offered by a number of government agencies and utilities companies. The organization built dozens of Kapow robots that automatically retrieve approximately 9,000 invoices per month from 30 online portals, delivering the information to its finance systems for automatic processing and payment. The company estimates its Kofax deployment has digitized close to 95% of its AP operations and increased productivity by 400%.

Kapow, the #originalbot, is robotic process automation (RPA) software that automates and digitally transforms a wide range of human and information intensive processes across front and back office operations. It allows users to develop and deploy smart robots that mimic human actions while driving continuous improvement using AI and machine learning. Kapow robots interact seamlessly across desktop software, traditional enterprise and browser-based systems, and web sites, automating processes, aggregating data, transforming it into actionable information, triggering responses, and communicating with other applications.

The telecom provider is steadily expanding its web data extraction work, and ultimately plans to cover more than 100 vendor sites, using Kapow to retrieve more than 15,000 invoices every month. With the company’s Kapow usage escalating, full return on investment is expected within a year of the original implementation.

The provider further extended its digital transformation of the AP function by implementing Kofax Capture and Kofax Transformation to automatically extract key information from vendor invoices and integrate the newly digitized content with its back-end finance systems. Productivity rose by approximately 200% per person and half of the department’s full-time staff were reassigned to other areas within the organization. With the AP team processing invoices faster and more accurately, time-to-payment was shortened as well, reducing the risk of late penalties and disruption to services.

“By leveraging our proven intelligent process automation capabilities, including RPA, this telecom provider slashed invoice processing times, saving hundreds of thousands of dollars in penalties and substantially increasing efficiency,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “Kofax is enabling similar improvements in operational efficiency, responsiveness and cost savings to more than 20,000 enterprises around the world.”

Supporting Resources

Global Telecommunications Provider Switches to a Faster, More Efficient Approach to Invoicing case study
Power Your Processes: How RPA+Capture Empower Your Customer Journeys eBook
How Robots Can Automate Your Most Labor-Intensive Financial Processes blog

About Kofax

Kofax is a leading supplier of software and solutions to automate and digitally transform human and information intensive processes across front and back office operations. These can dramatically improve customer engagement, greatly reduce operating costs, mitigate compliance risk and increase competitiveness, growth and profitability. Its broad range of software and solutions can be deployed in the cloud or on premise, and include robotic process automation, business process management, multichannel capture and other critically important capabilities. These provide a rapid return on investment to over 20,000 Kofax customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit