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Robotic Process Automation

How to Monetize and Scale RPA: A Q&A with Forrester’s Craig Le Clair

After the question of vendor selection, the second most frequent query Craig Le Clair, VP and Principal Analyst at Forrester, gets on robotic process automation (RPA) is about operating models: How are companies scaling this technology? With 70 or 80 percent of companies in a pilot or proof of concept phase, it’s natural to look beyond a successful initial deployment and ask, “What’s next?”

A few bots are easy to manage, but it’s important to understand how your organization will manage scalability: When dozens of bots multiply into hundreds, does IT or the line of business own the RPA function? How do you calculate total cost of ownership (TCO) and estimate full-time equivalent (FTE) savings and holdbacks?

Answers to these questions and more in Part 2 of Robotic Process Automation: A Q&A with Forrester’s Craig Le Clair. Watch the video below, and if you missed Part 1 covering top use cases of RPA across industries and business functions, watch that here.